We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.
How do I return a product?
To return a product under Top Trophy's returns policy please contact us directly via e-mail or phone.
What is the returns policy?
A refund or credit will be given for items in their original condition for up to 15 days after receipt. However for engraved items, no refund will be given unless the error was on our part. Agai...
Can I cancel an order?
You may cancel any item that has not entered the shipping process. Most items enter the shipping process 5 minutes after you place your order. Please contact Top Trophy directly to cancel an order.
Do you ship abroad?
Shipping abroad can be arranged by special request please contact Top Trophy directly.
Can you deliver to a different address?
Yes you will see the option when you are checking out to add another address to ship to, this can be different to your billing address.
Is my transaction secure?
Top Trophy provides a secure ordering environment to all customers. The account login section is password protected. All credit/debt card, order details and account information is transmitted throu...
Can I have a paper copy of my invoice?
We'll email your invoice to you to save paper but if you would like a paper copy please e-mail customer services customerservices@toptrophy.co.uk.
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