Ordering

Security Check

Your order is queued in our system and is waiting to be processed by our Order Management Team. This means that we are carrying out a routine security check to verify that the account details you have supplied are valid. This may take upto 48-72 hours to process depending on your chosen delivery method.

Order Placed

Your order has been entered into our system following successful security clearance and is waiting for all stock to become available.

Goods Allocated

Some or all of your items have now been sourced from one or more of our available dispatch points. If all items have been allocated then a Confirmed Ship Date should follow shortly.

Stock Warning

Some or all of your items are out of stock/discontinued. This will potentially delay the shipping of your order.

Payment Taken

We have successfully taken payment from your credit card and you should receive confirmation of this by email.

Payment Error

During the process of charging your credit card we were unable to obtain an authorisation code, you should see an email and an order note informing you of this. This may be for a number of reasons, please check your payment details to ensure they are correct.

Shipping

Your order has left our warehouse and is being shipped to you by one of our couriers.

Invoiced

Your order has now been fully dispatched and you will receive an e-mail invoice.

Order Cut-off Times

Total delivery time is driven by shipping time and shipment method chosen by the customer. Shipping time is driven by the time to process the order & product availability.

Order Cancellations

You may cancel any item that has not entered the shipping process. Most items enter the shipping process 5 minutes after you place your order.  Please contact Top Trophy directly to cancel an order.